Ambience Healthcare Launches Chart Chat for Nursing with Cleveland Clinic Pilot

What You Should Know

The Launch: Ambience Healthcare has released Chart Chat for Nursing, the first EHR-integrated conversational AI tool designed specifically for inpatient nurses.The Pilot Partner: Cleveland Clinic, which recently selected Ambience for a massive enterprise-wide AI documentation rollout, is the first health system to pilot this new nursing-specific technology.

The Workflow Solution

Inpatient nurses are the central coordinators of care. Yet, to understand a patient’s current status, they are routinely forced to embark on a dreaded “chart dive”—manually clicking through dozens of disjointed physician progress notes, scattered lab results, and buried orders inside the Electronic Health Record (EHR). Studies show this digital scavenger hunt can consume up to 41% of a nurse’s time in complex care settings.

Instead of spending 15 minutes piecing together a complex patient’s history during shift change, a nurse can simply ask the AI a plain-language question directly within the EHR. Chart Chat  instantly synthesizes the relevant data from across the patient’s entire longitudinal chart.

Preventing AI Hallucinations

Crucially, from a risk-management perspective, Ambience has built strict guardrails to prevent AI hallucinations. Every response generated by Chart Chat is paired with full source citations, allowing the nurse to trace the AI’s answer directly back to the original physician note or lab result. Furthermore, if the AI cannot find the answer in the chart, it is programmed to explicitly admit it does not know, rather than generating a confident-sounding guess.

“Nurses have told us clearly: the problem isn’t just how long it takes to chart, it’s how long it takes to understand the patient in front of them,” said Nikhil Buduma, Co-Founder and CEO of Ambience Healthcare. “Chart Chat for Nursing meets nurses where they already are, inside the EHR, and gives them the full picture of every patient in seconds.”