Trump Administration Pushes for Companies to Bring Call Centers Back to America

The frustrating experience of trying to speak with customer support only to be transferred to a foreign call center and connected with someone who barely speaks English could soon be coming to an end thanks to the Trump administration. Last week, the Federal Communications Commission (FCC) announced that it had “voted to launch a new proceeding looking into the use of offshore call centers.” The agency explained that bringing call centers back to the United States would be beneficial for several reasons. First, moving call centers overseas takes jobs away from Americans and causes “language, communication, and other barriers that...